These Terms and Conditions ("Terms") govern your access to and use of our eLearning courses, website, and related services (collectively, the “Services”). By enrolling in or accessing our courses, you agree to be bound by these Terms.
If you do not agree to these Terms, please do not use our Services.
1. Eligibility
By using our Services, you represent that you are at least the age of majority in your state or province of residence. If you are enrolling on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
2. Course Access and License
When you purchase or enroll in a course, you are granted a limited, non-exclusive, non-transferable, revocable license to access and use the course content for your personal or internal business use only.
You may not:
Share your login credentials with others
Reproduce, duplicate, copy, sell, resell, or exploit any portion of the course
Record, distribute, or publicly display course materials
Modify or create derivative works from the content
All materials remain the intellectual property of FOCUS Training, Inc.
3. Intellectual Property
All course materials, including but not limited to videos, workbooks, slides, assessments, frameworks, graphics, trademarks, and written content are owned by or licensed to FOCUS Training, Inc. and are protected by copyright, trademark, and other intellectual property laws.
Unauthorized use may result in termination of access and possible legal action.
4. Payments and Fees
All prices are listed in U.S. dollars unless otherwise stated.
Payment is required prior to accessing paid courses. FOCUS Training, Inc. reserves the right to modify pricing at any time.
Payments are processed through third-party providers such as Stripe or PayPal. FOCUS Training, Inc. does not store full credit card information on its servers.
You agree to provide current, complete, and accurate billing information.
5. Refund Policy
FOCUS Training, Inc. offers a 30-day refund policy for most individual eLearning course purchases.
If you are not satisfied with your course, you may request a full refund within thirty (30) days of the original purchase date by submitting a written request to [email protected].
Satisfaction Guarantee
We stand behind the quality of our programming. If you complete the course and determine it did not meet your expectations, you may still request a refund within the 30-day period. We may request brief feedback regarding your experience in order to continue improving our offerings.
Refund Limitations and Abuse Prevention
FOCUS Training, Inc. reserves the right, in its sole discretion, to limit or deny refund requests in cases where we believe there is refund abuse. This may include, but is not limited to:
A substantial portion of the course content has been consumed, downloaded, or accessed prior to the refund request
Multiple refund requests have been submitted by the same participant for the same course
Repeated enrollments and refund requests across multiple courses
Refund determinations will be made on a case-by-case basis to ensure fairness while protecting the integrity of our intellectual property.
Exclusions
Unless otherwise stated in writing:
Group enrollments, corporate licenses, cohort-based programs, and custom programs are non-refundable once access has been granted
Refunds do not apply to services that have been fully delivered
Approved refunds will be processed to the original form of payment within a reasonable timeframe.
FOCUS Training, Inc. reserves the right to update this policy at any time.
6. Account Responsibility
You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
You agree to notify us immediately of any unauthorized use.
FOCUS Training, Inc. reserves the right to suspend or terminate accounts that violate these Terms.
7. Course Availability and Modifications
FOCUS Training, Inc. reserves the right to:
Modify course content at any time
Update or discontinue any course
Restrict access if necessary
FOCUS Training, Inc. is not liable for any modification, suspension, or discontinuation of Services.
8. No Guarantees or Professional Advice
Our courses are educational in nature. FOCUS Training, Inc. does not guarantee specific results from participation.
Nothing in our courses constitutes legal, financial, medical, or other professional advice. You are responsible for your own decisions and implementation.
9. Limitation of Liability
To the fullest extent permitted by law, FOCUS Training, Inc. shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the Services.
FOCUS Training, Inc.’s total liability for any claim arising out of or related to the Services shall not exceed the amount you paid for the course.
10. Indemnification
You agree to indemnify and hold harmless FOCUS Training, Inc., its employees, contractors, and affiliates from any claims, damages, or expenses arising from your violation of these Terms or misuse of the Services.
11. Third-Party Links and Tools
Our courses or website may contain links to third-party websites or tools. FOCUS Training, Inc. is not responsible for the content, policies, or practices of third parties.
Your use of third-party services is at your own risk.
12. Confidentiality
If you participate in live virtual sessions, discussion boards, or group coaching components, you agree to maintain the confidentiality of other participants’ shared information.
13. Termination
FOCUS Training, Inc. reserves the right to terminate or suspend access to our Services without notice if you violate these Terms.
Upon termination, your right to access course materials will cease immediately.
14. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the State of Wisconsin, without regard to conflict of law principles.
Any disputes shall be resolved in the courts located in Milwaukee County, Wisconsin.
15. Changes to These Terms
FOCUS Training, Inc. reserves the right to update or modify these Terms at any time. Changes will be effective immediately upon posting.
Your continued use of the Services constitutes acceptance of those changes.
16. Contact Information
If you have questions about these Terms and Conditions, please contact:
FOCUS Training, Inc.
[email protected]
531 S. Water Street, Milwaukee, WI 53204